IT Support & Helpdesk Services
Business IT Support & Helpdesk Services that eliminates frustrating IT issues and enables your business to be productive.
IT Support Your Staff Can Rely On
A1 Technologies specialises in outsourced IT helpdesk and support services for businesses up to 1000 staff. We're committed to delivering reliable and responsive IT support coupled with outstanding customer service. Want your business to thrive? So do we!
Delivering Productivity
Our flexible IT Support & Helpdesk packages will help you remove distractions and increase your team’s productivity, which means you can focus on what’s important.
- Responsive Helpdesk.
- Month-to-month Packages.
- Experienced Engineers On Call.
IT Support Solutions
Outsourced Helpdesk
Level 1 and 2 helpdesk tickets can consume an IT team’s time and distract them from focusing on critical projects. Our responsive helpdesk team can ease that burden, allowing your team to remain focused on productive, and important, projects.
Managed IT Environment
A1 Technologies can help manage your existing IT infrastructure – from Managed Desktops to Managed Servers, and Managed Security. Our Managed IT solutions will lower your overhead and free resources.
IT Security
IT Security need consistent and focused attention to keep you company, staff, and data secure. We work with the industries leading security vendors and know precisely what you need to focus on and what is not important. We can bring that expertise to your business so you can rest easy.
Consulting and Project Services
Our highly experienced team are certified in a number of leading-edge vendor technologies. We can develop strategic roadmaps and help manage the implementation of those technology solutions. We’re a trusted IT consulting partner for 100’s of Australian companies.
Managed Communications
A1 Technologies delivers enterprise-grade fibre, voice, and SD-WAN solutions to business across Australia. Our communication specialists can help you navigate the complexities of communications services, giving you one point of contact across multiple vendors and products.
Benefits To Your Business
- Tailored To Your BusinessWe have IT support packages tailored to fit most business requirements and budgets. Talk to us today about a tailored solution that will meet your unique business needs and enable your business to thrive.
- Responsive SupportOur team have been delivering enterprise-level IT support and services to small and mid-market businesses across Australia for nearly 20 years. We understand the need for responsive support and quick resolutions so that you can get on with the job at hand.
- Outstanding Customer ServiceOur team take accountability and ensure your project, issue, or task is completed quickly, efficiently and to the highest standard. We're passionate about technology, but we're more passionate about our customers.
Why A1 Technologies?
We Deliver. Consistently
We're committed to providing IT solutions and services that genuinely support our customers and enable their businesses to thrive. We hold ourselves accountable and ensure we deliver what we say we’re going to deliver.Experience. You Can Rely On
Our team brings over 20 years of experience across diverse tech sectors, giving you both broad industry knowledge and deep expertise in IT Services, Cloud, and Communications solutions.Reliable. Responsive
Genuinely supporting our customers means being consistently reliable and responsive. On average, our response times are less than 30 minutes and our resolution times are less than 2 hours.
“I would like to thank A1 and commend you for your excellent work. A1 delivered beyond my expectations and we are very excited by the options you have given us…”
Sandra Whitaker – IT Manager, New South Wales Nurses and Midwives’ Association
“Having worked with a number of IT support companies over the years, I can confidently say that the team at A1 is a standout. They have outperformed for responsiveness, quality of advice and reasonable costs. I have referred them to other businesses, and I will refer them again in the future.”
Nigel Poole – CEO, Matter Design
“Excellent experienced team who can quickly understand the pressures of a business and help prioritise.”
Mark Woodhouse – CFO, JD Sports
“We can now access everything we need to from any device, anywhere, anytime. The efficiency and time saving have been far better than we expected.”
David Grant – CEO, Wahl Australia
“The level of confidence and certainty [we now have] with our IT infrastructure is invaluable.”
Christian Payne – CTO, Humaniti
“We have experienced a marked improvement in internet speed, collaboration, and productivity. It has been a great experience working with A1.”
Monique Bolland – Brand Manager & Co-founder
“Thanks for being so responsive and resolving our technical issues.”
Wes Quick – CEO, Expella
“The team at A1 are always extremely helpful and efficient.”
Nikki Brant – Office Manager, Acid Green
“We have found A1 to be super responsive to all of our service calls. The team are very knowledgeable and are always able to address our numerous and varied needs”
Eden Skyring – CFO, Coombes Property Group
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