A1 Technologies Named Finalist in the 2026 Australian Service Excellence Awards

We’re proud to share that A1 Technologies has been named a finalist in the 2026 Australian Service Excellence Awards (ASEAs), hosted by the Customer Service Institute of Australia (CSIA).

This year, A1 Technologies has been shortlisted for Customer Service Organisation of the Year – Small Organisation (less than 90 staff), recognising our commitment to delivering high-quality, consistent customer service as we continue to grow.

It marks our second consecutive year as an Australian Service Excellence Awards finalist, following our recognition in the Customer-Centric Culture of the Year category in 2025.

About the Australian Service Excellence Awards

Hosted by the Customer Service Institute of Australia, the Australian Service Excellence Awards are Australia’s premier customer service awards program, recognising best practice, performance and innovation in customer service.

The awards recognise individuals and organisations across Australia that demonstrate a strong commitment to delivering exceptional customer experiences.

What customer service means at A1 Technologies

As a Microsoft consultancy and Managed IT Services provider, our customers rely on us to support and manage technology their people use every day. Technical expertise is critical, but we have always believed that expertise alone doesn’t make an exceptional technology partner. How we deliver it matters just as much.

For A1 Technologies, great customer service means understanding our customers and their businesses, communicating clearly, responding quickly, taking ownership and continually looking for ways to improve.

That focus has become even more important as A1 has grown. We have continued to invest in our people, processes and technology to maintain the personal, responsive service our customers value while building the consistency and capacity needed to support them as we grow.

We also continue to strengthen how we listen and respond to our customers, using feedback and service insights to identify where we can improve and inform how our services evolve.

Continuing to raise the bar

Being named a finalist reflects the work our team puts into supporting our customers every day, from resolving day-to-day IT issues to delivering complex technology projects and providing proactive advice and planning.

Thank you to our team for the care and commitment they bring to our customers, and to our customers for their continued trust, feedback and partnership.

We look forward to joining fellow finalists at the 2026 Australian Service Excellence Awards Gala Dinner in Sydney on 6 November, and continuing to build on the service and customer experience that have brought us this far.

Katie Rattray

Katie Rattray is the Marketing Director at A1 Technologies. She is passionate about crafting innovative marketing strategies that showcase the benefits of technology and drive business growth.