Smarter, Faster Workflows: AI Document Review in Financial Services

About the Client

This Australian-owned financial services firm has a long-standing presence in the industry. Serving clients across sectors including business, government, and specialised markets, the organisation offers tailored solutions, advisory services, and operational support. With a focus on building strong client relationships and delivering practical outcomes, the firm combines experience and industry knowledge to help organisations manage risk and operations more effectively.

Technology Challenges

A trusted name in the Australian financial services industry, the organisation reached out to A1 Technologies to implement an AI document review solution that modernised how complex client and regulatory documents were handled. Their existing workflow was heavily manual and inconsistent, slowing down operations and making it difficult to extract actionable insights from complex text.

They wanted to leverage artificial intelligence and automated document processing, but they didn’t have the internal expertise to implement a solution that would work with their current systems. Moreover, they needed something intuitive and accessible for non-technical staff.

The main challenges included:

A slow, manual document review process that limited productivity.
Inconsistent analysis and insight extraction from complex texts.
Limited internal capability to integrate AI tools.
No user-friendly interface for business users to interact with AI.

The firm required a scalable, intelligent system that could enhance document reviews and deliver recommendations—without requiring technical knowledge from end-users. Their goal was clear: implement an AI-driven document review capability that would boost both accuracy and efficiency. This made AI document review a clear opportunity to enhance operational speed, consistency, and insight quality.

The Solution: AI Document Review in Action

A1 Technologies delivered a two-phase intelligent document analysis and recommendation system purpose-built utilising AI to support document workflows. The solution was built using Microsoft Azure AI and Power Platform, designed to fit seamlessly with the organisation’s Microsoft 365 environment.

Phase 1: Native AI Chat Interface (MVP)

The first phase focused on establishing a minimum viable product (MVP) to quickly assess the impact of AI for document evaluation. A1 deployed a web-based GPT chat interface, hosted on Azure App Service and powered by Azure OpenAI (GPT-4o), allowing users to upload documents into a SharePoint Online library and interact with the AI via a natural language chat interface.

Although document indexing was handled manually in this phase, responses were contextualised using Azure Cognitive Search. This enabled the AI to generate relevant recommendations based on the content.

Phase 2: Integrated Power Apps Experience

The second phase introduced a fully integrated front-end using Microsoft Power Apps. This stage improved the user experience and laid the foundation for scalable AI workflow automation.

Users could upload documents and enter prompts through a custom-designed interface.
Pre-defined prompt templates were introduced to ensure consistency.
Uploaded files and queries were saved to SharePoint, helping with tracking and compliance.
Azure AI Search indexed the content in real-time.
Azure OpenAI processed user prompts using both new documents and a curated knowledge base.
Responses were shown in the app and sent via automated emails using Power Automate.

This phased rollout allowed the organisation to adopt AI quickly and improve the solution with feedback over time. The result was a tool that met both business and technical needs while supporting a robust AI document review capability.

“Delivering the solution in 2 phases with a short MVP phase allowed the team to visualise what was achievable very quickly. Closely collaborating with the client throughout the delivery cycle allowed the A1 team to further refine the user experience in the second phase and deliver an intuitive, AI solution.”

Clint Shiels

CTO, A1 Technologies

Results and Benefits

The AI document review solution delivered immediate efficiency gains and long-term operational value.

Document review times were reduced by an estimated 40–60%, boosting efficiency.
Structured AI prompts improved consistency, accuracy, and compliance.
Non-technical staff were able to extract insights independently.
New document onboarding was faster, with fewer delays.
The system followed Azure OpenAI’s compliance standards, ensuring secure data handling.
User satisfaction increased due to the system’s ease of use and familiarity.

Why Choose A1 Technologies?

At A1 Technologies, we specialise in Microsoft-powered solutions that make advanced technologies—like AI and automation—not only accessible, but truly impactful for everyday business challenges. Our expertise in the Microsoft ecosystem—across Azure, Power Platform, and Microsoft 365—allows us to design, deploy, and support solutions that fit seamlessly into your environment and workflows.

Whether you’re aiming to improve compliance, streamline operations, or empower staff with smarter tools, we help organisations across Australia unlock real value from artificial intelligence.

From AI document review to AI Agents, workflow automation, and intelligent data analysis, we deliver secure, scalable solutions that drive efficiency and enable better decision-making.

Looking to implement AI document review in your organisation? Contact A1 Technologies today to explore your next intelligent automation initiative.