There are over 34 million children worldwide with hearing loss. In Australia, we have benefitted from essential hearing screening for all newborns, quick fitting of hearing devices or cochlear implants and early intervention. Despite this, there are still 1 in 2 children not receiving specialist support. Without an integrated approach and early intervention these children can fall behind their peers developmentally.
A digital transformation is evolving how The Shepherd Centre give deaf children a voice
About The Shepherd Centre
This included moving from older style technologies to modern cloud-based solutions which would grow with the business. Without the in-house expertise in this area, we needed to consult industry specialists to help create a roadmap for the way forward, complete with detailed costings and risk analysis. The Shepherd Centre engaged A1 Technologies to complete this work.
The Shepherd Centre’s strategic vision required a plan to define the digital transformation including defining a plan via a detailed report, cost estimates, and a roadmap which is expected to be delivered over multiple years. A1 reviewed the requirements for The Shepherd Centre, identified operational process improvements and the validity of any technologies to be used. The consulting engagement also identified risks and estimated workload overhead for internal stakeholders. Even when internal stakeholders were not directly responsible for delivery there was a clear requirement for SME decision making, pilot phases, user acceptance testing and various other factors that would add overhead to internal teams.
During the engagement the A1 team explored the existing business processes used; it was estimated that an operational improvement of 10-15% could be achieved from The Shepherd Centre’s Clinical team alone through automation and removing manual overhead improving TCO and offsetting delivery costs. Each department was reviewed in detail and a series of work packages where defined, which included risks and an overview of work. The work packages where then presented in multiple logical phases in a Roadmap to allow The Shepherd Centre to see high level costs and a timeline for each milestone.
Work packages included:
- Review of vision and goals
- Analysis of current pain points
- Analysis of current business processes and systems
- Identify opportunities to improve business processes and systems
- Identify solutions that align with the business strategy
- Defining internal staffing requirements and overhead
- Risk Analysis
- Define a Roadmap of work packages, timeline, phases and costs
The resulting strategy roadmap from A1 Technologies has helped The Shepherd Centre to develop a clear business and technology vision for the next 3 to 4 years. It has also helped multiple departments within The Shepherd Centre prioritise objectives and allocate resources effectively.
The Digital Transformation of TSC, inclusive of the building of the new Hearhub platform, will be the cornerstone in our strategy to ensure more children get the help they need.
Need Help With Your Technology Roadmap?
Want a technical solution that will grow with your business, alongside expert advice when you need it? We can help plan, design, build, and manage robust and secure solutions, just like we did for The Shepherd Centre. Get in touch today, we are here to help.